Cancelling a User's Membership

This article outlines how to remove a membership from an account and the steps to refund the payment.

How to cancel a membership:

1. Click the People tab then Users on the left-hand side of the admin portal.
2. Search for the user by email, name, or member ID. 
3. After locating the user click the ••• then View User.
4. Select the Memberships tab on their profile. 
   
   
5. Next to the membership click the ••• then Cancel the Membership.
6. Confirm the cancellation.

Alternatively, you can cancel a membership from the User Memberships page as well following these steps:

1. Click the People tab then User Memberships on the left-hand side of the admin portal.
2. Search for the user by email, name, or member ID. 
3. After locating the user click the ••• then Cancel.
4. Confirm the cancelation.