Sections
- Users Automatic Email Notifications
- Admin Automatic Notifications
- Optional Email Notifications
- Account Related Emails
- Unsubscribing
Users Automatic Email Notifications
Email notifications that are automatically sent by the system to the user when the necessary action occurs
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Welcome Notification
Sent to: New users
Purpose: Welcome users to the platform after account creation
Content: Includes a one-time login link
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Membership Assigned Notification
Sent to: Users who receive a membership
Purpose: Inform users about their new membership
Content: Membership details and information
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Program Assigned Notification
Sent to: Users assigned to a program
Purpose: Inform users about program assignment
Content: Program details
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User Program Signups Created Notification
Sent to: Users who sign up for programs
Purpose: Confirm program registration
Content: Program details and confirmation
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Admin Cancelled Program Signup Notification
Sent to: Users whose program signup was cancelled by an admin
Purpose: Inform users of cancellation
Content: Cancellation details and any refund information
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Volunteer Shift Signup Created Notification
Sent to: Volunteers who sign up for shifts
Purpose: Confirm volunteer shift signup
Content: Shift details and instructions
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Volunteer Shift Signup Deleted Notification
Sent to: Volunteers who delete their shift signup
Purpose: Confirm cancellation of volunteer shift
Content: Cancellation confirmation
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Volunteer Shift Reminder Notification
Sent to: Volunteers before their shifts
Purpose: Remind volunteers of upcoming shifts
Content: Shift details and instructions
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Admin Cancelled Volunteer Opportunity Notification
Sent to: Volunteers when opportunity is cancelled
Purpose: Inform volunteers of cancellation
Content: Cancellation details
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Admin Cancelled Volunteer Shift Notification
Sent to: Volunteers when shift is cancelled
Purpose: Inform volunteers of cancellation
Content: Cancellation details
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Admin User Created Volunteer Shift Signup
Sent to: Volunteers when admin signs them up for a shift
Purpose: Inform volunteers of new shift assignment
Content: Shift details
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Admin User Deleted Volunteer Shift Signup Notification
Sent to: Volunteers when admin removes them from a shift
Purpose: Inform volunteers of shift removal
Content: Removal details
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Transaction Receipt Notification
Sent to: Users who complete a transaction
Purpose: Provide receipt for transaction
Content: Transaction details and PDF receipt
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User Refund Notification
Sent to: Users who receive a refund
Purpose: Inform users of refund
Content: Refund details
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Payment Failed Notification
Sent to: Users whose payment failed
Purpose: Alert users to payment failure
Content: Payment details and retry instructions
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Recurring Payment Notification
Sent to: Users with recurring payments
Purpose: Notify users of upcoming/processed recurring payment
Content: Payment details
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Recurring Payment Setup Notification
Sent to: Users who set up their own recurring payments
Purpose: Confirm recurring payment setup
Content: Setup details and schedule
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Renewal Transaction Complete Notification
Sent to: Users whose membership/subscription renewed
Purpose: Confirm renewal transaction
Content: Renewal details and receipt
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Invoice Paid Notification
Sent to: Users who pay invoices
Purpose: Confirm invoice payment
Content: Invoice details and receipt
- Invoice Overdue Notification
- Sent to: Users whose invoices or payment in a payment plan are overdue
- Purpose: To let folks know their invoice is outstanding
- Content:
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Tax Receipt Notification
Sent to: Donors who qualify for tax receipts
Purpose: Provide tax receipt for donations
Content: Donation details and PDF tax receipt
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Booking State Change Notification
Sent to: Users when booking status changes
Purpose: Inform users of booking status changes
Content: Updated booking status and details
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Booking Declined Notification
Sent to: Users when booking is declined
Purpose: Inform users of declined booking
Content: Decline reason and details
Admin Automatic Notifications
Notifications sent to an admin by the system
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Admin Transaction Receipt Notification
- Sent to: Administrators when transactions occur
- Purpose: Notify admins of transactions
- Content: Transaction details
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New Donation Notification
Sent to: Administrators when donations are received
Purpose: Notify admins of new donations
Content: Donation details
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Manager Booking Request Created Notification
Sent to: Managers when booking requests are created
Purpose: Notify managers of new booking requests
Content: Booking request details
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Form Submission Created Notification
Sent to: Administrators when forms are submitted
Purpose: Notify admins of form submissions
Content: Form submission details
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Batch Export Notification
Sent to: Users who request data exports
Purpose: Provide download link for exported data
Content: Download link and instructions
Optional User Email Notifications
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Custom Welcome Notification
- Sent to: New users
- Purpose: Custom welcome message that can be configured by administrators
- Content: Customizable subject and body
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User Membership Renewal Notification
Sent to: Users approaching membership expiration
Purpose: Remind users to renew their membership
Content: Renewal instructions and link
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Subscription Expired Notification
Sent to: Users whose subscription has expired
Purpose: Notify users of expired subscription
Content: Information about renewing
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Post Expiration Subscription Reminder Notification
- Sent to: Users whose subscription expired some time ago
Purpose: Follow-up reminder about subscription expiration
Content: Renewal information
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General Notification
Sent to: Various users
Purpose: General-purpose configurable notification
Content: Custom message as configured
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Waitlist Open
Sent to: Users on waitlists
Purpose: Notify users when waitlisted item becomes available
Content: Information about availability and signup instructions
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Booking Form Link
Sent to: Determined by admin
Purpose: To send a completed booking form
Content: Link to completed booking form
Account Related Emails
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One Time Login Notification
- Sent to: Users requesting login links
- Purpose: Provides a secure one-time login link
- Content: Login link and instructions
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Custom Reset Password Notification
Sent to: Users who request password reset
Purpose: Allow users to reset their password
Content: Password reset link
Unsubscribing
At any point users are able to unsubscribe from notifications by going to My Profile then Notifications and de-select the box for notifications and click Save. Additionally, all communications sent via Communal will have an unsubscribe button at the bottom of the email.