USA - Updating Your Representative with Stripe

As part of Stripe's, Communal’s payment processor, verification process you are required to input a Representative (Rep) into the system. Reps are required to submit their ID and an address verification document to comply with the Know Your Customer legal obligation. When your Rep changes you are encouraged to update this information with Stripe. Below outlines the process of updating your Rep with the support of the Communal Client Care Team. Should you have any questions regarding this process please review our support article or email help@getcommunal.com.

Part 1: Do you need to update your Rep? Take the quiz!

Part 2: Set Up New Representative's Account

Step 1: Assign New Representative Super Admin Capabilities

• First, to gain access to Communal, a current Super Admin must assign the new representative Super Admin capabilities. View instructions to assign Super Admin.

Part 3: Submit Representative Information

Step 1: New Representative Reaches Out to Communal

• Once the above step is complete, the new rep will need to reach out to help@getcommunal.com and Communal will send them the secure link to submit their ID and address verification document. You will need to submit each document one at a time. Most commonly we see folks submit their drivers license and a home utility bill with their name on it. You can review other common acceptable documents here. 

Step 2: Monitor Account

• Stripe can take up to 72hrs to review your documentation so please keep an eye on your account to see if the documents get approved. Communal will also be keeping an eye on your account and will reach out if there are any issues with the information submitted.

Step 3: Verification

• Once approved you will see a green Verified banner on your Communal site at which point no further action is required. You do not need to update any information on your account unless the representative changes. This is not an annual process.